SHIPPING POLICY

Last Updated: December 2025

This Shipping Policy applies to all physical products purchased from The Ceola J. Collective, LLC, including Soulé skin care items and A Gift of Love gift baskets.

1. Processing Time

Orders are processed within 3–7 business days unless otherwise stated during peak seasons or for custom orders.

2. Shipping Methods & Delivery Times

We ship through USPS, UPS, or FedEx.
Typical delivery windows:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 1–3 business days

Delivery times may vary based on location and shipping carrier delays.

3. Shipping Fees

Shipping fees are calculated at checkout and depend on:

  • weight

  • delivery location

  • carrier rates

4. Incorrect Addresses

Customers are responsible for ensuring their shipping address is correct at checkout.
We are not responsible for delays or losses due to incorrect or incomplete addresses.

5. Lost or Damaged Packages

If your package is lost or damaged:

We will assist in replacing damaged items when appropriate.

6. Local Pickup (Optional)

Local pickup in Brentwood, CA may be available for certain products.
Details will be provided at checkout if offered.